Terms & Conditions

Article 1: Definitions:

1. Utrecht Photo Challenge: the offering party. Sole proprietorship, established in Utrecht, Chamber of Commerce (KVK) no. 77427238. The business objective is to offer an activity in the form of a city game for groups to discover Utrecht.
2. In these terms and conditions, the ‘client/participant’ is understood to mean: you, the person with whom Utrecht Photo Challenge has entered into an agreement by booking the activity.
3. In these terms and conditions, the ‘agreement’ is understood to mean: the legal relationship between Utrecht Photo Challenge and client/participant, both in the broadest sense of the term.
4. In these terms and conditions, the ‘service’ is understood to mean: all activities organized by Utrecht Photo Challenge, as requested by the client.

Company identity:

Utrecht Photo Challenge
Nathalie van der Linden
Ondiep 134
3552 EL, Utrecht (not a visitor address)info@utrechtphotochallenge.com
Chamber of Commerce (KVK) no. 77427238
Services provided by Utrecht Photo Challenge are VAT exempt (vrijgesteld van OB o.g.v. artikel 25 Wet OB).

By booking Utrecht Photo Challenge through www.utrechtphotochallenge.com or through any other way, you agree to the following terms and conditions. These terms and conditions apply to every participant of Utrecht Photo Challenge. If you confirm a booking, you agree to these terms and conditions on behalf of every participant you make the booking for. Parties can only deviate from these conditions if both parties have explicitly agreed upon in writing. The parties expressly exclude the applicability of supplementary and/or deviating terms and conditions of the customer or of third parties.

Article 2: Who, where, when?

Only those for whom a booking was made (via Utrecht Photo Challenge’s website or through any other way) are allowed to participate in the activity. If someone joins your group to participate in the activity, for whom no booking was made, Utrecht Photo Challenge is entitled to charge you with a penalty of EUR 200. Utrecht Photo Challenge will send you an invoice, which has to be paid by you within 30 days.

The activity will start at the time and place as indicated on the booking confirmation, unless expressly stated otherwise or agreed otherwise by Utrecht Photo Challenge. Utrecht Photo Challenge is entitled to cancel the booking if the participants are 30 minutes late, without providing any refund.

As soon as the game leader indicates that the activity has ended and/or leaves the group, the activity is terminated, and Utrecht Photo Challenge will not be responsible for anything that happens after this moment.

Article 2: Participants’ responsibility

It is the participants’ own responsibility to ensure they have good mobility and are able to walk through the city for about two hours. It is the participants’ own responsibility to wear clothes and shoes and bring any other equipment which is appropriate for the activity.

Article 3: Liability of Utrecht Photo Challenge

By making a booking, you confirm that you and all the participants of your booking participate in the activity at their own risk. Utrecht Photo Challenge will not be liable to you, any person of your booking, or to any other person claiming through you, for any damage (direct or indirect), injury, loss, actions, inconveniences, extra costs, liabilities, expenses, claims or demands. For example, Utrecht Photo Challenge cannot be held liable if any of the following cases, but not limited to these, occur during or as a consequence of the activity:
– If any damage is done to any of the participants’ belongings or belongings are lost
– If any damage is done to someone else’s belongings due to a participant
– If any participant gets physically or mentally injured.
– If someone else gets physically or mentally injured due to a participant

A free drink is included in the price of the activity. It is the participants’ own responsibility to drink responsibly. If any damage is made by a participant or if the participant gets mentally or physically injured due to alcoholic beverages, Utrecht Photo Challenge cannot be held liable. Moreover, the person who makes the booking will make sure that participants they booked for who are under 18 do not drink any alcoholic beverages. Utrecht Photo Challenge cannot be held liable if this is not respected.

Article 4: Game attributes

Participants will receive some attributes needed to play the activity, such as but not limited to a camera, a map, and a booklet with pictures. Participants need to give back the material to the game leader in the same state it was given to them. If you, or any participant you made the booking for does not return the material within 2,5 hours after the start of the activity, and/or the material is damaged, Utrecht Photo Challenge is entitled to send you an invoice to cover the costs for the material and to add any fee for the inconvenience. Utrecht Photo Challenge will send you an invoice, which has to be paid within 30 days.

During the activity, you will receive a map to navigate to the places of the challenge, and model pictures to recreate. After the activity, you will be given a flyer made by Utrecht Photo Challenge with our own recommendations of things to do and see in Utrecht. Under no circumstances will you be entitled to copy the map, pictures and/or flyer (or any other material that you are borrowing from us), or to sell them to third parties. If this is not respected, Utrecht Photo Challenge is entitled to charge you with a penalty of EUR 500, to be paid by you within 30 days.

Article 5: Pricing

All prices used by Utrecht Photo Challenge are displayed in euros, and are exempt from VAT. Utrecht Photo Challenge is entitled to adjust all prices for its services, shown on its website or otherwise, at any time. Price adjustments do not apply to previously accepted bookings. The price that is displayed at the moment of confirming the booking is always applied.

Article 6: Payment

If you book Utrecht Photo Challenge directly through the website, payment is done directly at the moment of booking.

If the booking is not done through the website (for example in the case of a custom-made activity), you will receive the price via quotation by email. If you accept the quotation (via email or any other way), the booking is confirmed. You are obliged to provide Utrecht Photo Challenge with a valid email address to be contacted on and a preferred payment method, before the activity takes place.

-In case of online payment, you will be provided with a link to make the payment, and payment needs to be done within 7 days after the link is sent.
-In case of payment through invoice, you will be sent an invoice by email after the activity took place, which is to be paid within 30 days after the invoice is sent.

If the payment is not made by then (7 days for online payments and 30 days for online invoices), Utrecht Photo Challenge will send a payment reminder by email. If the payment is still not made within 7 more days, Utrecht Photo Challenge is entitled to charge an interest of 20% of the initial amount. The payment of the entire amount will need to be made within 7 extra days. If the payment is still not made by then, Utrecht Photo Challenge is entitled to charge an interest of 10% of the amount to be paid, per day that the payment is not made.

If you receive a quotation, the final number of participants (if deviating from the quotation) needs to be validated by the customer in writing at least 7 days prior to the start of the activity. Utrecht Photo Challenge is entitled to cancel the booking if the final number of participants deviates from the quotation too much for the activity to be able to be organized, as estimated by Utrecht Photo Challenge.

Article 7: Cancellations and refunds

7.a. How to cancel

If you make a booking of Utrecht Photo Challenge, you will receive a confirmation of your booking via email, from info@utrechtphotochallenge.com. Any cancellations have to be done by sending an email to info@utrechtphotochallenge.com, in which you require to cancel the booking. The moment of cancellation will be the moment that you get a confirmation of the cancelation from us by email.

7.b. Cancelation policy

The policy depends on when you cancel:

A: If a cancelation is made at least 7 days prior to the starting time of the activity*, the participant will receive a refund of the entirety of the amount of the booking, excluding any administration or booking costs.

B: If a cancelation is made less than 7 days prior to the starting time of the activity, but at least 48 hours before*, the customer will receive a refund of 50% of the amount of the booking, excluding any administration or booking costs.

C: You cannot cancel your booking less than 48 hours before the activity’s starting time*. If you cannot participate at said time and date, we will kindly ask you to inform us, but you will not receive any refund.

If you are more than 30 minutes late to the activity*, Utrecht Photo Challenge has the right to cancel your booking and you will not receive any refund.

7.c. Cancelations made by Utrecht Photo Challenge

Utrecht Photo Challenge is entitled to cancel any booking without having to give a reason for canceling, but possibly in the case of extreme weather conditions, or in case of illness of an employee. Utrecht Photo Challenge will always attempt to inform the customer via email or phone as soon as possible. The customer will receive a full refund of the amount of the booking, or will be scheduled for another date and/or time without any additional fees.

Article 8: Changing a booking

We can never guarantee that changing the booking to your new preferred time and/or date is possible, since we are dependent on third parties, but we will try to look for a solution together with you. The policy of changing a booking depends on when you want to make this change:

A: If you want to change the date and/or time of your booking at least 7 days prior to the starting time of the activity*, no extra costs will apply, except for possible administration and/or booking costs.

B: If you want to change the date and/or time of your booking less than 7 days prior to the starting time of the activity*, but at least 48 hours before, you will be charged with a fee of 25% of the initial price of your booking.

C: You cannot change the date and/or time of your booking less than 48 hours before the activity’s starting time*. If you cannot participate at said time and date, we will kindly ask you to inform us, but you will not receive any refund.

Once a booking is confirmed, you cannot lower the number of participants of your booking, and you will be charged for the number of participants you booked for. If you wish to increase the number of participants after a booking is confirmed, you may send us an email at info@utrechtphotochallenge.com and we will attempt to add the participant(s), for which you will be sent a payment request, but we cannot guarantee that this is possible since we have limited availability.

Article 9: Promotion

By confirming a booking at Utrecht Photo Challenge, you confirm that you and all the participants of your booking agree that photos and/or videos may be taken of the participants and published on Utrecht Photo Challenge’s website, social media pages, or any other promotional platform. Moreover, your names, quotes, and the photos and videos that you make and/or publish may be used by Utrecht Photo Challenge for promotional reasons.

*The starting time as indicated in the booking confirmation.